Delivery Terms

Delivery Terms

All prices on our website are listed in SG Dollars.

Singapore orders: Deliveries will be made by Singapore Post. Unless otherwise provided in the email confirmation, delivery will be made to the address indicated by the Customer. Delivery of the product(s) will occur within 2 to 7 working days following the confirmation sent to the Customer if the product is in stock. To track the status of the items, please refer to Singapore Post website https://www.singpost.com with the tracking number provided via email for updates. The risk of loss, theft and whole or partial destruction of the products will be transferred to the Customer as soon as the product is delivered. These delivery timescales are estimates; they are not guaranteed delivery times. The Customer shall be exclusively liable for erroneously communicated delivery addresses and an additional delivery charge will be applicable for delivery to the revised address.

Australia orders: Deliveries will be made via Australia Post or Sendle. Delivery of the product(s) will occur within 2 to 7 working days following the confirmation sent to the Customer if the product is in stock. To track the status of the items, please refer to Australia Post website https://auspost.com.au or Sendle https://www.sendle.com with the tracking number provided via email for updates. The risk of loss, theft and whole or partial destruction of the products will be transferred to the Customer as soon as the product is delivered. These delivery timescales are estimates; they are not guaranteed delivery times. The Customer shall be exclusively liable for erroneously communicated delivery addresses and an additional delivery charge will be applicable for delivery to the revised address.

DELIVERY INFORMATION

  • You should receive an order confirmation once you have placed and paid for your order. Delivery is subject to availability of products in stock and HealthTree delivery schedule. If the product is not in stock we will send you an email to advise you the status. Do note that certain products as indicated in the product description will be shipped out of Australia and might take anywhere from 2-3 weeks to arrive in Singapore.

Standard AU and SG shipping charges are $5.00 for all orders under $75.00. There are no delivery charges for orders above $75.00.

VARIATION / CANCELLATION OF ORDER

  • Unfortunately, we cannot change or cancel the order once your order has been processed. Please ensure the correct address is entered and if you are in an office building, please add your company name to avoid your package being sent back to us.

EXCHANGE AND RETURNS POLICY

  • Except in relation to faulty or incorrectly supplied goods below, all products purchased on the Website may NOT be returned for a refund or exchanged. HealthTree has a policy of no refund or return or exchange of products unless the products are:
  • Defective or damaged due to transit and which defects or damage can be directly attributed to HealthTree’s fault;
  • Have expired; or
  • Materially different from the Product the Customer had ordered.
  • If any Product has not been delivered but the Customer has paid for it, HealthTree shall, in its sole and absolute discretion, either arrange for subsequent delivery of the missing Product or refund the Customer a sum equivalent to the value of the Product. The Customer is not entitled to choose which of the aforesaid options are to be offered.

EXCLUSION/LIMITATION OF LIABILITY AND WARRANTIES

  • HealthTree does not warrant to the Customer or to any third party who purchases or consumes or uses the Products purchased via the Website any fitness or suitability for any purposes, merchantability of the Products satisfactory quality of the Products or make any representation in respect of the condition or usage of the Products in any way, and HealthTree shall not be liable for any losses or damage, whether direct or indirect, or consequential losses, which may be suffered by the Customer or any third party arising from consumption or use of the products delivered.